Creality Promo + Retail, Inc., is dedicated to providing you with a superior level of service. If you have any questions, comments or concerns, please contact your dedicated BBYCompanyStore.com team at:
- Phone: 888-544-4511
- Email: bestbuycs@crealityinc.com
- Hours: Monday - Friday, 8am to 5pm CST
- Please note our office is closed on the following holidays:
- New Year's Day
- Martin Luther King Jr Day
- President's Day
- Good Friday
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Columbus Day
- Veteran's Day
- Thanksgiving Day
- Friday After Thanksgiving
- Christmas Eve
- Christmas Day
- New Year's Eve
- NOTE: If the holiday falls on a Saturday, we are closed the preceding Friday. If the holiday falls on a Sunday, we are closed the following Monday.
- Please note our office is closed on the following holidays:
TARIFF NOTICE:
As tariff regulations continue to evolve, our pricing may be subject to change. We remain committed to transparency and integrity, ensuring you have uninterrupted access to high-quality products and services at fair prices. Adjustments will only be made when necessary, and we are actively working to understand and minimize impact based on each customer’s unique needs. We appreciate your continued trust and partnership. Please don’t hesitate to reach out with any questions.
WHO IS CREALITY PROMO + RETAIL?
Creality Promo + Retail is a full-service, advertising specialty agency offering branded merchandise, custom apparel, print, awards, online company stores, on-site company stores, and uniforms to organizations worldwide. Creality also provides full-service warehousing, kitting, and fulfillment solutions to support their core service offerings.
WHAT DOES CREALITY PROMO + RETAIL DO FOR BEST BUY AND THEIR BRANDS?
Creality is Best Buy’s Onsite and Online branded apparel and merchandise provider.
Our Onsite Company Store is located at the Best Buy Corporate Campus and sells everything from a quick gift and snacks to Best Buy and Geek Squad branded apparel and merchandise.
Our Online Company Store, can be accessed by going to www.BBYCompanyStore.com. The Best Buy Company Store offers Best Buy, Best Buy Business, Best Buy Health, My Best Buy Membership, Best Buy + Geek Squad Dual Logo, Pacific Sales and Geek Squad branded apparel and merchandise two different ways:
- ReadyShip!: Merchandise that is in-stock, and is shipped same day if ordered by 12pm CST (Business Days). Orders placed after 12pm CST (Business Day) will ship the next available business day.
- On-Demand: Merchandise that is produced On-Demand, or as ordered, and will ship within 10 business days after the order is submitted.
Please note that all orders with both ReadyShip! and On-Demand items will be shipped separately. The delivery date will be after production + transit time to destination. Choosing an expedited shipment method does not expedite production. Please reach out to Customer Service with any questions at bestbuycs@crealityinc.com or 888-544-4511.
WHEN DO I CONTACT CREALITY PROMO + RETAIL?
Here are some times when you may want to reach out to our Dedicated Best Buy team:
- Ordering items on BBYCompanyStore.com with additional personalization/text
- Ordering items not on BBYCompanyStore.com
- Questions related to items or the ordering process
- Requesting item cancellation
- Requesting rush production/shipping on orders
- Requesting a return
CAN I ORDER ITEMS FOR PERSONAL USE?
Best Buy employees may take advantage of the negotiated pricing for personal purchases from BBYCompanyStore.com by using their personal credit card at checkout.
HOW DO I PLACE A SPECIAL ORDER?
Can’t find what you’re looking for on BBYCompanyStore.com for a specific event or initiative?
For creative ideation and questions around special order needs for your next meeting, event, campaign and more, please contact your dedicated Best Buy Account Team and we’ll do the work for you!
Phone: 888-544-4511
Email: bestbuycs@crealityinc.com
Following are some key questions they will have:
- Best Buy Brand/Department you are with
- General idea of the item(s) you are looking for
- Quantity needed per item
- Budget that's either per item, or overall for the entire project
- Date you need the item(s) delivered on by end of business day
- Location the item(s) will be shipping to
- If invoices will be paid via credit card or via Best Buy Guided Buying PO
Having these pieces of information assists us in ideating the most creative options that meet your needs, timeline and budget.
WHAT DOES "NOT UNIFORM APPROVED" OR "UNIFORM APPROVED" MEAN FOR RETAIL AND GEEK SQUAD/AUTOTECH?
- T-shirts are NOT an approved Uniform piece at any time
- Only approved apparel color layers that would be considered Uniform Approved are:
- Example apparel pieces: 1/4-Zip Shirt, Full-Zip Shirt, Light Jacket, Crewneck Sweatshirt, etc.
- Retail - Apparel layers noted must be BBY blue (similar to "Royal Blue"), non-hooded and the BBY logo must be present on the front chest
- Geek Squad/Autotech - Apparel layers must be Black, non-hooded and the BBY/GS or GS logo must be on the front chest
HOW DO I ORDER LARGE QUANTITIES?
If you are ordering quantities larger than the quantity price breaks on our site, or quantities that exceed what's available on our site, please contact your Customer Support team at bestbuycs@crealityinc.com or 888-544-4511 and they can assist you with your order.
WHY IS MY SHIPPING ADDRESS NOT WORKING?
BBYCompanyStore.com uses UPS address validation. Please make sure your address is correct, and that you do not have any spaces after your street addresses are complete, and shipping city is complete. If you run into any issues, please contact the Customer Support team at bestbuycs@crealityinc.com or 888-544-4511.
HOW DO I CANCEL AN ITEM/ORDER THAT HAS BEEN SUBMITTED ON BBYCOMPANYSTORE.COM?
If you need to cancel an item or order, please reach out to our Customer Support team at bestbuycs@crealityinc.com or 888-544-4511.
HOW ARE MY ITEMS SHIPPED?
All ReadyShip! items are shipped same business day if ordered by 12pm CST, and if after 12pm CST, the following business day. On-Demand items are produced on-demand, or as ordered, and ship within 10 business days. All orders with both ReadyShip! and On-Demand items will be shipped separately. The delivery date will be after production + transit time to destination. Choosing an expedited shipment method does not expedite production. Please reach out to our Customer Support team at bestbuycs@crealityinc.com or 888-544-4511 with any questions.
HOW DO I RETURN AN ITEM/ORDER?
Your purchases are backed by our 30-Day Satisfaction Guarantee. If the merchandise you order does not meet your expectations, we will accept them back so long as they have not been used, worn or laundered, and were received within the past 30 days. You are responsible for the shipping of items back, and once we receive them, we will process a refund for the merchandise received to the card used at checkout.
On Demand and Discontinued apparel and/or merchandise is non-returnable, unless the item(s) are defective and photos showing the defect are provided. Products are labeled On Demand in the product image and are custom produced as they are ordered. Please be sure to look at size charts for apparel items, and review your order’s shopping cart carefully before checking out to avoid errors.
To start the returns process, please reach out to our Customer Support team at bestbuycs@crealityinc.com or 888-544-4511.
WHAT HAPPENS IF MY SHIPMENT IS LOST OR DAMAGED?
Creality is not responsible for lost, held, damaged, or stolen packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping information. We will do our best to assist you in resolving the issues with UPS/FedEx. If you have a shipment issue, please reach out to bestbuycs@crealityinc.com or 888-544-4511.